Key Performance Indicators KPIs
About This Course
Every organization strives for excellent performance in the market place. A successful organization possesses the culture of setting clear expectations for organizational performance as well as structured reviews and monitoring to ensure that they are met.
Key Performance Indicators (KPIs) provides the organization with the needed direction, motivation, as well as the means to measure the health of the organization. Good KPIs are specific, measurable, aligned to the organizational vision, and provide the impetus to shape strategies and plans.
Learning Objectives
To understand the fundamental of Performance Management
To develop Key Performance Indicators for an organization
To understand how to deploy and manage Key Performance Indicators in an organization
To understand the change management perspective of Performance Management
To gain knowledge & skills on the development process of Key Performance Indicators.
To understand on how to deploy & manage Key Performance Indicators for an organization.
To understand the critical drivers to ensure successful implementation of Performance Measurement in an organization.
Target Audience
- top management, senior managers or executives who are involved in establishing, leading and managing the implementation of performance measurement program in the organization.
Curriculum
24h
1. Introduction
Describe Enterprise Analysis and Measurement with Key Performance Indicators
Assessing the situation and defining success
Analyzing impacts and assessing options
Evaluating benefits and planning strategic value delivery
2. The road map for implementation
High level process map, what are the key processes.
Primary recording
Data analysis
Variation and Statistical Process Control
Identifying the ‘gaps’ and setting targets
Action Review Meetings
3. KPI selection principles
High Level Process Maps
Process Mapping to get KPIs and to identify improvements
4. KPI selection in practice
Operational and non-operational functions
Perspective of various stakeholders
Identify the scope for improvements
5. Rolling out the KPIs
The road map for implementation
The importance of emotional commitment
Planning the introduction of KPIs
Charts, time and dependences
6.Documentation
Primary recording
7. Data collection
The importance of display to changing attitudes and awareness’s
8. Analysis and reporting
Consideration of the likely opportunities using principles of Lean operations
Simple and more complex analysis
Where Statistical Process Control may be appropriate
9. Decision making
The importance of quantification of improvement in specifics
10. Creating a performance related culture
Aligning the program with the business strategy
Top Management’s role
Road blocks to culture change and ways to remove or circumvent the road blocks
Teamwork has to be integrated with horizontal management
Understanding motivation
The manager’s job in an improvement organization
The importance of meetings and dealing in facts
Using targets CORRECTLY in order to drive Continuous/Continual Improvement
Resources
No Attachment Found
